Shipping policy

Overview

This is our standard shipping policy. There are instances where our standard might vary due to product availability. If the policy differs, we will email you as soon as we receive your order. Thank you for your understanding.

We want every order to be a great experience. If something didn't go as expected or you're not happy with our customer service, let us know by emailing us at info@simply3dsupply.com. We're here to help.

Acceptance

By using our site and placing an order, you're agreeing to the terms of this Shipping Policy. We encourage you to read it before making a purchase so you know what to expect.

Order Processing Time

All orders are typically processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates

If shipping rates apply, shipping charges for your order will be calculated and displayed at checkout. Simply 3D Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Making Sure Your Address Is Correct

Please double-check your shipping address before placing your order. Once an order is submitted, we begin processing it as quickly as possible, so we can only make address changes for a limited time.  

If you notice a mistake, contact us right away. While we'll do our best to update your shipping address before your order is processed, we can't guarantee changes can be made once fulfillment has begun. 

Software

Our software is delivered digitally, so there's no shipping required. Once your order is placed, please allow up to 24 hours for delivery. Orders are processed during business hours only, so weekends and holidays aren't included in that time frame.

If you have any questions about your order or haven't received it after the expected delivery window, feel free to reach out to us—we're happy to help.

Confirmation & Tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Return Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.

Question? We're Here to Help

If you have any questions, concerns, or feedback, we'd love to hear from you. Reach out to us at info@simply3dsupply.com, and we'll get back to you as soon as we can.