Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To help us maintain a fair and consistent return policy for all customers, we reserve the right to review return requests on a case-by-case basis.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

You’ll also need the receipt or proof of purchase and a valid reason for the return. We reserve the right to decline returns for reasons unrelated to product performance or quality (for example, personal reasons such as dislike, unwanted purchase, short-term use, or improper use).

To start a return, you can contact us at info@simply3dsupply.com.

Items sent back to us before requesting a return in writing WILL NOT BE ACCEPTED. If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs and for ensuring the product is returned to us in good condition.

You can always contact us for any return question at info@simply3dsupply.com.

Please note returns does not apply to consumable goods (for example, AESUB 3D scanning sprays and AESUB dots as these cannot be returned once they are opened).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Restocking Fee

A 15% restocking fee applies to all returned physical goods that have been opened, unboxed, or are no longer in their brand-new, factory-sealed condition. This fee will be deducted from your total refund amount. Returns must be initiated within 30 days of purchase with the original receipt and all included accessories, manuals, and packaging. Unopened items in original factory-sealed packaging are exempt from this fee.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@simply3dsupply.com.